注:DE POST 和DE POST Warenpost是两个不同的服务。Warenpost已升级全程轨迹追踪,该派送方式更新上网之后可以提交查件,但是目前不支持标准索赔和代客索赔。
官网英文轨迹 | 轨迹含义 |
The item was posted on May XX, 20XX | 此轨迹是DE POST的预报信息,属于无A-SCAN的件。如果在货物出库11天后依然没有轨迹,您可以根据WINIT标准索赔中的规定在万邑联系统中提出尾程丢失索赔申请,我司根据标准赔付标准进行处理。 |
It was not possible to reach the recipient; the item was scanned. The item is either being delivered in Greece or being held for pick-up. | 此条轨迹表示该包裹因收件人不在家导致派送失败。由于DE POST只外出派送一次,这种情况请及时提醒买家联系DE POST去自提点自提。 |
The item could neither be delivered to the recipient nor returned to the sender. Please contact our call center. | 此条轨迹一般是货物在供应商库内破损,包裹既无法再派给收件人也无法退回发件人(货物破损严重或是已经是空包)。非常抱歉,由于DE POST没有索赔服务,此包裹无法提交索赔申请。 |
The item has been forwarded to the mail center at the destination XX(地点) at XX, 20XX (时间)。 | 此条轨迹表示包裹正在运往目的地,是供应商处理点的扫描轨迹,没有异常。 |
The item was scanned in the country of destination XX at Aug X, 20XX. Unfortunately the tracking and tracing of the destination country does not offer a data interface with the tracking and tracing of Deutsche Post AG. Further information is also provided by the website of the country of destination. | 此条轨迹表示包裹已经转交目的国派送。后续的轨迹需要在目的国官网查询。烦请在DE POST的官网轨迹右方,点击链接:Tracking website of the country of destination查询。 |